Optusshitday

Hi, I have been optus customer since 2002. I use this number for daily use so I don't want to change it. Right now I want to keep 70 sms the same period as the same period as I can keep this optus number. Today, I called the customer service before I recharge my prepaid mobile to make sure that you still keep the old plan, which I like. I told them I couldn't use up so many sms within such a short time. I talked to one of the customer services, she said she couldn't help but she could let her supervisor call me back "soon". Since my balance will be expired tomorrow I have to get things done today. After quite a while waiting there was no optus call so I called them back. I don't mind keeping on holding or waiting as long as the they can offer me something useful. They finally put me through to the supervisor. He repeated the same rules that his staffs said to me earlier. I told him I couldn't just return the voucher because the shop won't accept it and would be quite appreciated if they could help me out this time. But he rejected my request, which made me feel like talking to the answering machine. In the end, he asked me "Is there anything else I can help?" I lost my word. That was not a quite happy experience for me. However, can the service be designed to best suits the different customer? Is it necessary for the supervisor to call the customer back then the customer was told so. I wouldn be quite happy if someone else would like to provide me some support. My mobile is 0411382021 Thank you very much!

Hi, I have been optus customer since 2002. Right now I want to keep 70 sms the same period as the same period as I can keep my number. Today, I called the customer service to make sure that I still keep the old plan. I talked to one of the customer services, she said she couldn't help but she could let her supervisor call me back "soon". After quite a while waiting there was no optus call so I called them back. I don't mind keeping on holding or waiting as long as the they can help me. I told the supervisor I couldn't just return the voucher because the shop won't accept it and would be quite appreciated if they could help me out this time. But he rejected my request, which made me feel like talking to the answering machine. In the end, he asked me "Is there anything else I can help?" I lost my word. I was not happy with what happened. can the service be designed to best suits the different customer?Besides, if the customer service tell me that the supervisor will call me back I would take the word seriously. Right now, I wouldn be quite happy if someone else would like to provide me some support. My mobile is 0411382021